This two-volume is a collection of organization, management, marketing, sales and administrative processes and procedures collected and refined over the past 30 years in the industry by the author. An invaluable resource for those starting or transitioning into the restoration business. Volume I concentrates on organization and management, and Part II moves on from the organizational and management aspect, into sales and marketing side, detailing out a 8 phase restoration marketing program. Additional topics include procedures, claim management, pricing and cash flow.